Dstv - no viewing - no feedback - no solution

I have a Holiday Home decoder which was activated a few months ago. I hv a pvr which serves as the extra view at the Holiday Home. It has continuously been a nightmare to activate both these decoders each time we are at our holiday home. We waste hours of time and money holding on either to be cut off or we will hv to escalate. A word I am slowly beginning to loathe! Last week I realized that my debit order didn't go off and I contacted them, only to be told that when I suspended my explora as we are relocating, the debit order is also automatically cancelled! But not to worry, the amount owing for the Holiday Home usage will be deducted end January. Few days later I receive a ph call from a debt collector re o/s money!! I settled via eft. Arrived Friday past at my holiday home and after activating the decoder for the weekend that very morning with a consultant, only to find that both decoders are not activated. Once again ph dstv, consultant advises the my Holiday H decoder does not exist on their system! Escalate🙄🙄 will ph back at 21h20,still phoning back! Phoned again today told my sad story with exercised patience for the 10th time, he puts me on hold for 22mins and nvr ph back. Phoned again!! Told my story again!! She can now see my decoder but not activate it, her supervisor needs to do something but she will call me back. She is still calling back and it is now 21h34. No dstv, no competent consultants, no solution to this mystery. Netflix is looking like a strong alternative right now.