1 reviews | Active since Jun 2017
<p><span style="color: #555555; background-color: #ffffff;">We purchased a dtsv on Sunday from Westgate and was told they can do the installation on Sunday. It is now Tuesday and still no show or courtesy to advise the reason for their no show. It was my daughters birthday on Sunday and school holidays are coming up soon, so I wanted to suprise them. We just moved into our place and after settling in we. decided to get a dish. While I understand that things will sometimes not go as planned , I kinda dont understand pathetic customer service nor making empty promises. I feel like taking the decoder back and using my old one asking a friend to rather install it...Clearly this is a better. option it will cause me less airtime, less annoyance and less running up and down trying to accomodate people who has no intention of accomodating me. </span></p>
Dear Clare
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Clare
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Clare
We tried to contact you today but could not reach you.
This was a follow up call regarding the installation of your decoder.
Our records show that the decoder has been installed and the service is now active.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Thank you for your invaluable support and a continuous interaction with us.
Kind regards
Dinah
Best regards,
Good day Clare
We tried to contact you today but could not reach you.
This was a follow up call regarding the installation of your decoder.
Our records show that the decoder has been installed and the service is now active.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Thank you for your invaluable support and a continuous interaction with us.
Kind regards
Dinah
Best regards,
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