DSTV - no service totally disgusted how they abuse us as Consumers

On the telephone to the DSTV Call Centre for over 45 minutes as they cant switch my Holiday Home back to my Main decoder, they advised me that I will have to wait till tomorrow. Asked to speak to a Supervisor now been on the line for 55 minutes still no Supervisor or response and still waiting. How can one be expected to pay for a service when no service is provided. Totally disgusted they have a monopoly and just abuse us the Consumer