DSTV, No service, no help, no care attitude

I called this morning to be helpef with signal problems where the signal strength is on 100%. I had to wait so long with the consultant that had such an attitude on helping as she stated it's our lnb, which there is no problem with our lnb, it worked last night, and also waste my airtime as signal strength is 100%. The consultant stated you have no airtime then only I will call you back, DSTV service has gone down to many measures, no help at all. I'm disgusted at all measures.