LC
Louis C
1 reviews | Active since Jul 2020
04 Jul 2023, 19:22
DSTV no service, cannot sort their own system, 4 calls later
Dear DSTV
Your service is non existent, your call center agents have all told me over the last 24hrs of dealing with you that the system are slow and hanging, having to apologise the whole time
After spending 30 minutes plus on a phone call which has static and noise, the call gets but. Call back, get places on hold for 8 minutes and call gets cut again
You have my payment for streaming package, yet you cannot connect me to your own service
Please refund me, let me go deal with modern streaming service that can get this right, tried to support local but has just been too frustrating
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jul 2023, 19:30Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Jul 2023, 19:30
Official
Hi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LC
Louis C's updateReviewer Update
05 Jul 2023, 11:06Dear DSTV
Since your reply above...i have had no contact, no solution and now day 3 where I have paid for online streaming service but don't have the product.
How are you attending to this without any details.
Please request my contact info so that I can supply this to you privately so that we can arrange a refund.
It is quite sad that the only way to get a response from you is via Hellepeter...says a lot!
Since your reply above...i have had no contact, no solution and now day 3 where I have paid for online streaming service but don't have the product.
How are you attending to this without any details.
Please request my contact info so that I can supply this to you privately so that we can arrange a refund.
It is quite sad that the only way to get a response from you is via Hellepeter...says a lot!
LC
Louis C's update05 Jul 2023, 11:06
Reviewer Update
Dear DSTV
Since your reply above...i have had no contact, no solution and now day 3 where I have paid for online streaming service but don't have the product.
How are you attending to this without any details.
Please request my contact info so that I can supply this to you privately so that we can arrange a refund.
It is quite sad that the only way to get a response from you is via Hellepeter...says a lot!
Since your reply above...i have had no contact, no solution and now day 3 where I have paid for online streaming service but don't have the product.
How are you attending to this without any details.
Please request my contact info so that I can supply this to you privately so that we can arrange a refund.
It is quite sad that the only way to get a response from you is via Hellepeter...says a lot!
LC
Louis C's updateReviewer Update
05 Jul 2023, 13:58From reading other reviews, this is not you first walk issue with the exact same outcome!
I have been holding for 46 minutes now on a call to your call center. I dont think the consultant is coming back to me. It appears you are not able to allocate payments made via your own process and so just do nothing to resolve, rather just ignore as one person will probably just go away and give up. Your service and ethics are disgusting.
I have been holding for 46 minutes now on a call to your call center. I dont think the consultant is coming back to me. It appears you are not able to allocate payments made via your own process and so just do nothing to resolve, rather just ignore as one person will probably just go away and give up. Your service and ethics are disgusting.
LC
Louis C's update05 Jul 2023, 13:58
Reviewer Update
From reading other reviews, this is not you first walk issue with the exact same outcome!
I have been holding for 46 minutes now on a call to your call center. I dont think the consultant is coming back to me. It appears you are not able to allocate payments made via your own process and so just do nothing to resolve, rather just ignore as one person will probably just go away and give up. Your service and ethics are disgusting.
I have been holding for 46 minutes now on a call to your call center. I dont think the consultant is coming back to me. It appears you are not able to allocate payments made via your own process and so just do nothing to resolve, rather just ignore as one person will probably just go away and give up. Your service and ethics are disgusting.