DSTV No Response

I am absolutely disgusted and upset with DSTV/Multichoice! I am a premium subscriber and obviously costs me a fortune with the package that I'm on. My contract came to an end the beginning of the year. I had a call from them the next month, offering me a price lock deal, I told the lady that I was thinking of down grading my package if she could call me back the next day.....No call was received until I sms'd the "save" to the deal advertised for the price lock on DSTV Compact Plus. My contract was declined due to "affordability", although I could afford the premium package for many years prior??? On two occasions they advised me that a supervisor would call me to put me in contact with the price lock department.....it's been a month and no call.... The last straw today when the lady advised me that she would escalate my query once AGAIN to her supervisor and I have to wait another 5 - 7 working days AGAIN. There has been no calls from them, I need to call every time? Really, is this how DSTV operates and deal with their clients?

I have been with them for some years and really expect better customer services or is this perhaps sour g****s??