JR
Jamie R
1 reviews | Active since Sept 2018
10 Sept 2018, 19:52
Dstv no joy
I am so frustrated we suppose to have a debit order on the 26th the money was in before the date however there was no debit we went in and the guy at the shop in town said that every is fine as the debit will go off the 26th of September due to the debit order being changed as we upgraded to compact plus we the received a sms a few days later advising us that amount will be collected the next day we contacted the call Centre and again was advised the the debit was successfully and that the amount will be due in September the 26th of R735 today our account was suspended and we have no connection and was told that our account is over due I called in and was told I need to pay R688 immediately to be reactivated I am so angry it is inconvenient as we where told that the amount will be collected the 26th of September I am so angry and very unhappy
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Sept 2018, 20:14Dear Jamie Rautenbach,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Sept 2018, 20:14
Official
Dear Jamie Rautenbach,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Sept 2018, 11:53Good day Jamie Rautenbach
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that the debit order that collected on the 26 August 2018 in the amount of R501.13 was returned by your bank us unpaid on the 5 September 2018. It`s for this reason your service was disconnected.
To reconnect your service, you need to pay an amount of R648.49 for period 12 September to 25 September 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Sept 2018, 11:53
Official
Good day Jamie Rautenbach
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Please be advised that the debit order that collected on the 26 August 2018 in the amount of R501.13 was returned by your bank us unpaid on the 5 September 2018. It`s for this reason your service was disconnected.
To reconnect your service, you need to pay an amount of R648.49 for period 12 September to 25 September 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
JR
Jamie R's updateReviewer Update
12 Sept 2018, 17:03There was no notification given and still no communication what need to be paid now and the 26th September I am so unhappy still with this as this was not what I signed up for as I called you guys and my husband was at multichoice cape town and nothing was said so disappointed
JR
Jamie R's update12 Sept 2018, 17:03
Reviewer Update
There was no notification given and still no communication what need to be paid now and the 26th September I am so unhappy still with this as this was not what I signed up for as I called you guys and my husband was at multichoice cape town and nothing was said so disappointed
JR
Jamie R's updateReviewer Update
20 Apr 2022, 17:05Still not happy spoke to the agent and she said they will adjust the amount and reconnect the Dstv with no charge I can make the payment the wensday I tried to make the payment and still could not the amount was the same R1139 I then waited for her call as she said she Wil me back later in the week I then did not get a call from her and tried to email her and called the call centre and said a manager will look into it and call me nothing since then my Dstv had AGAIN been disconnect and it is requesting for a Payment for Reconnection below is the msg on the app I am getting
Your quote is still in a *"pending"* status, so you'll need to pay *R587.46* before I can reconnect you.
This includes:
Outstanding account balance: *R342.65*
Reconnection amount: *R244.81*
Would you like to pay and reconnect now?
Your quote is still in a *"pending"* status, so you'll need to pay *R587.46* before I can reconnect you.
This includes:
Outstanding account balance: *R342.65*
Reconnection amount: *R244.81*
Would you like to pay and reconnect now?
JR
Jamie R's update20 Apr 2022, 17:05
Reviewer Update
Still not happy spoke to the agent and she said they will adjust the amount and reconnect the Dstv with no charge I can make the payment the wensday I tried to make the payment and still could not the amount was the same R1139 I then waited for her call as she said she Wil me back later in the week I then did not get a call from her and tried to email her and called the call centre and said a manager will look into it and call me nothing since then my Dstv had AGAIN been disconnect and it is requesting for a Payment for Reconnection below is the msg on the app I am getting
Your quote is still in a *"pending"* status, so you'll need to pay *R587.46* before I can reconnect you.
This includes:
Outstanding account balance: *R342.65*
Reconnection amount: *R244.81*
Would you like to pay and reconnect now?
Your quote is still in a *"pending"* status, so you'll need to pay *R587.46* before I can reconnect you.
This includes:
Outstanding account balance: *R342.65*
Reconnection amount: *R244.81*
Would you like to pay and reconnect now?