Dstv no help with disney plus

Lets begin at the beginning i added disney plus to my dsrv account on the 20th June 2022. Made payment for it and everything. Then all the problems started. I have been unable to watch disney plus ever since i added it and payment was taken. I have been dealing now for 1 week and a few days with *********** people that doesnt know what the hell they doing. When reaching out to disney plus they told me since i have done it through dstv they suppose to active my account which they still have not done. I have been struggling non stop now to get this sorted and all i get is people that drop my chats whenever i try to get help with this. Im have now decided im taking this to the ombudsman seeing as money was taken from me for a service that i am now not getting or getting any help and assistance with. So please people leave dstv they dont deserve my business.