Dstv no help at all

Good day,

I would like to express my utter disappointment in dstv and dstv insurance, as for the past few weeks I have had the worst service I've ever had with any service provider.

It started when my decoder began giving problems and constant errors. I called dstv to assist me with this and it was suggested that I go to the store and replace it as this could be the source of the trouble, since I have insurance I wouldn't have to pay.

I went to the store and was told that the new decoder doesn't have the in and outputs like the older ones and that I would gave to pay extra R149. This was upsetting because I was not informed of this prior to visiting the store and I simply can't afford it.

I have been a Dstv customer for nearly 10 years. I am a 77 year old pensioner. I have insurance why do I have to pay for an adapter?

I called again and asked how this can be resolved and was then told that a new decoder will mean, installing a brand new system with new decoders, this I was also not informed beforehand.

I pay already almost R1000 pm which is already a lot.

They agreed that this was dstv insurance responsibility and that I have to contact them regarding this.

After MANY attempts to get help with this, all my concerns and complaints had fallen on death ears. "Wait 48", " Your case will be escalated ", bla bla bla. Its been WEEKS!!!

I am an old lady, I cannot and have not the energy to keep struggling with this.

This is my absolute last attempt to get someone to help me or I will GE glad to cancel NY subscription and tell my story to the papers and warn others if dstv's unwillingness to help or provide services you pay for.

I can only hope this doesn't fall on death ears as well.