DSTV, No compassion, no happy clients

keep paying and keep asking for a Downgrade, they keep telling you its downgraded, then a day later disconnect it saying you owe them money for the premium package. , same story different day, been trying to sort this out for a week now, but they just want you to keep paying for something you don't want, waste your time and have no compassion what so ever. however i did speak to a lovely assistant eventually named Varisha, she was kind and friendly and really went out her way to help unfortunately she too could only do so much, but she did send it to be escalated with downgrades/upgrades department. now i wait and see if they can put me on the package they actually want.