SM
Sumeiya M
1 reviews | Active since May 2013
20 Sept 2021, 17:19
DSTV no authorised connection and refusing to refund
I disconnected the services months ago and all was fine. All of a sudden R1028 is deducted from my account and when I query they are refusing to refund and say I didn't schedule a disconnection so no authorisation is needed to reconnect and deduct the money from my account, months later mind you. How can this be? And I am between jobs and currently unemployed. This is very distressing.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Sept 2021, 17:26Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Sept 2021, 17:26
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SM
Sumeiya M's updateReviewer Update
10 Oct 2021, 19:24Hi, I have still not received the refund or any feedback regarding the matter. I cancelled the contract months ago, and all of a sudden after months the money was deducted from my account. I am not using the service, I want my money please. Thank you.
SM
Sumeiya M's update10 Oct 2021, 19:24
Reviewer Update
Hi, I have still not received the refund or any feedback regarding the matter. I cancelled the contract months ago, and all of a sudden after months the money was deducted from my account. I am not using the service, I want my money please. Thank you.