DSTV - No assistance from Accounts Department

My account is still deactived. Balance as on 27/07/2022 which was payable by 01/08/2022 was R939.00. R1000.00 was paid on 27/07/2022. I pay my account the same way every single month via EFT, as DSTV is a prelisted beneficiary on my ABSA Banking profile. I have never before had any problems regarding my account. I have now been struggling for 11 days to get this sorted out. Every time I phone their offices on *** the agents that assist me (which have been 3 times now), promise to escalate the matter but nothing happens. In the meantime they purely reconnect me for two days, just to disconnect me again and to charge me reconnection fees of R50.00. Since I hardly had any viewing experience for this month, will DSTV invoice me accordingly? I THINK NOT! I have tried my utmost best to be nice, but I am now past this. My account is supposed to be in credit of R61.00. I am totally fed up now, as everyone promise to assist but no one does.