DsTv nincom****s

I paid my subscription on 1 Oct for acc ***7, via Dstv app via Capitec Pay. Phoned 3 times and assured by agents services will not go off. Service went off Sat & Sun. Frustrating experience with WA agent Maria repeatedly asking the same info over & over even after giving full address info, ID info &&&& a proof of payment (POP). Asking me afterwards how did I pay & when, when all that is in POP. So I will rather be REFUNDED as I WAS taken for an idiot. That is besides Dstv not being able to fix this on a Sun after talking to a call center agent. 30 yr old business, PULL UP YOUR SOCKS!! I am a consumer that is not responsible for technical glitches!!!!!!!!!