YP
Yolanda P
1 reviews | Active since Nov 2015
27 Nov 2019, 10:29
Dstv Nightmare service
For the past couple of months I've had my explora contract disconnected every couple of days because dstv claims that the payment does'nt reflect but I have my proof of payment. After numerous calls at a substantial amount they reconnect me and after 3 days im disconnected again...same procedure all overagain. Ive stopped counting the interruptions in service. Dstv your customer service is poor and I will cancel since you are in breach of contract. I'm paying for an interupted service. Find my payment please. Ive had enough You are costing mr R100s of rands for calls I've sent my proif of payment numerous times to no avail.. I would've posted it here but can't upload it
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Nov 2019, 12:30Hi Yolanda,
We acknowledge receiving your complaint and we are attending to it.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Nov 2019, 12:30
Official
Hi Yolanda,
We acknowledge receiving your complaint and we are attending to it.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
YP
Yolanda P's updateReviewer Update
27 Nov 2019, 18:13Feedback is unacceptable...it stares payment for November was'nt made. I have my proof of payment. Payment was made. My account is up to date.
Im past frustrated
Im past frustrated
YP
Yolanda P's update27 Nov 2019, 18:13
Reviewer Update
Feedback is unacceptable...it stares payment for November was'nt made. I have my proof of payment. Payment was made. My account is up to date.
Im past frustrated
Im past frustrated
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 10:33Hi Yolanda,
We tried to contact you via telephone but we could not get hold of you.
We received the R994.00 payment done in September 2019, we also received the R100.00 payment done on the 24th of September. The payments covered the month of September.
Kindly note that your payment date is on the 2nd of every month.
After the R100.00 and R994.00 payment, which covered the Month of September, the was supposed to be another payment on the 2nd of October. We tried to debit R1002.00 but the payment was reversed.
The next payment was R1000.00 you made was on the 31st of October, since we did not receive the payment on the 2nd of October, the R1000.00 covered the charges for October.
We tried to debit your account on the 2nd of November to take your account up-to-date but the payment was again reversed.
We have sent you a statement via *** to give a clear indication of your charges and payments.
Regards
Kagiso
We tried to contact you via telephone but we could not get hold of you.
We received the R994.00 payment done in September 2019, we also received the R100.00 payment done on the 24th of September. The payments covered the month of September.
Kindly note that your payment date is on the 2nd of every month.
After the R100.00 and R994.00 payment, which covered the Month of September, the was supposed to be another payment on the 2nd of October. We tried to debit R1002.00 but the payment was reversed.
The next payment was R1000.00 you made was on the 31st of October, since we did not receive the payment on the 2nd of October, the R1000.00 covered the charges for October.
We tried to debit your account on the 2nd of November to take your account up-to-date but the payment was again reversed.
We have sent you a statement via *** to give a clear indication of your charges and payments.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply28 Nov 2019, 10:33
Official
Hi Yolanda,
We tried to contact you via telephone but we could not get hold of you.
We received the R994.00 payment done in September 2019, we also received the R100.00 payment done on the 24th of September. The payments covered the month of September.
Kindly note that your payment date is on the 2nd of every month.
After the R100.00 and R994.00 payment, which covered the Month of September, the was supposed to be another payment on the 2nd of October. We tried to debit R1002.00 but the payment was reversed.
The next payment was R1000.00 you made was on the 31st of October, since we did not receive the payment on the 2nd of October, the R1000.00 covered the charges for October.
We tried to debit your account on the 2nd of November to take your account up-to-date but the payment was again reversed.
We have sent you a statement via *** to give a clear indication of your charges and payments.
Regards
Kagiso
We tried to contact you via telephone but we could not get hold of you.
We received the R994.00 payment done in September 2019, we also received the R100.00 payment done on the 24th of September. The payments covered the month of September.
Kindly note that your payment date is on the 2nd of every month.
After the R100.00 and R994.00 payment, which covered the Month of September, the was supposed to be another payment on the 2nd of October. We tried to debit R1002.00 but the payment was reversed.
The next payment was R1000.00 you made was on the 31st of October, since we did not receive the payment on the 2nd of October, the R1000.00 covered the charges for October.
We tried to debit your account on the 2nd of November to take your account up-to-date but the payment was again reversed.
We have sent you a statement via *** to give a clear indication of your charges and payments.
Regards
Kagiso
Best regards,
YP
Yolanda P's updateReviewer Update
03 Dec 2019, 12:23I contacted dstv with regards to the debit order and arranged for cash payments. I have proif of payment for every month including the payment made 28 November for December.
Dstv told me its my problem to sort out the September payment with the merchant where I made the payment. Absolutely no help from dstv
Dstv told me its my problem to sort out the September payment with the merchant where I made the payment. Absolutely no help from dstv
YP
Yolanda P's update03 Dec 2019, 12:23
Reviewer Update
I contacted dstv with regards to the debit order and arranged for cash payments. I have proif of payment for every month including the payment made 28 November for December.
Dstv told me its my problem to sort out the September payment with the merchant where I made the payment. Absolutely no help from dstv
Dstv told me its my problem to sort out the September payment with the merchant where I made the payment. Absolutely no help from dstv