DSTV Nightmare

DStv is becoming the worst nightmare now. Yesterday when I got home I couldn't watch TV because signal was lost. My husband called multi choice this morning and all we were told was to reboot which we did a million times but did not work until I just thought to disconnect all the cables and connect again only then it started playing. Now in the middle of our favourite show an error message pops I'm not covered for the package yet I paid for it already. Whose job it is to call multi choice again. It's not like your line it's toll free. We pay to watch and u then decide to disconnect us then we must pay to call. On that call all we will be told it's to reboot