DSTV nightmare

Spoke to a lady Zethu Matutu who refused to downgrade my package after telling them that I can not make payment towards the premium package. I told her I would like to speak to a manager to which told me all of management is in a meeting and should call back in 15 minutes and then changed to 30 minutes. She then pretended not to hear me as she avoided everything I was saying. DSTV continues to disrespect the very customers that keep it going. We know all about call avoidance and that's what I got. This is nonsense. As of this day I am done with DSTV and will make sure my friends and family are too. Netflix is cheaper anyway with no repeats.