Dstv nightmare

Hello I have an dstv explora and someone at your call centre canceled my pvr options. I can't rewind nor catch up. I have been calling the call centre none stop every day but still worse they turned my extra view into a stand alone decoder. I received an sms to say I must pay 1400 and no one is giving me answers. I cannot be paying separate packages in the same house. I call your centre every single day and am being put on hold forever. Already spent 300 on airtime while trying to get assistance. Instead I will be told to hold for more than an hour.