1 reviews | Active since Dec 2014
DSTV nightmare
This is my second complaint and all because of an advisor named Nombuso Zunidy not sure if she even gave me her correct name. At around 7am I called to enquire as I was provided with a reference number SD ********** .I answered all the security questions ad per business process.Politely I then ask to please go through my notes as I am awaiting feedback.Arrogantly she ask how long this query has been pending and before I could answer she replies by saying its too life ng and that I should just make a payment of R843.The more I try and explain that there was a hiccup after I opted in for the Premium subscription which was on promotion for 2 months at only R599.She kept arguing with me and I eventually requested to speak to a manager.After being placed on hold for almost 10 minutes she comes back and says that her manager first wants to go through the notes to which I insisted on speaking to first.She places me on hold again and says the manager is not available. I requested for the managers name to which she states is Prudence Bodigelo.Again I'm placed on hold until my line disconnects. Now already I was on the line for 29 minutes and 37 seconds. On the 28 May 2018 I spent another 15minutes on the line to try and resolve this ongoing query. I need this query to be resolved and also for my airtime to be reimbursed. Never in my life have I been so disrespected. I am livid angry as hell.. My services gets disconnected every week because of this pending query.
Dear HILDA
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear HILDA
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Hilda
Thank you for contacting us.
Upon a, thorough investigation regarding your billing query. Please refer to the outcome shown below:
The payment date for your DStv account is on 01st of every. Furthermore, the monthly subscription for the service is R843.00 including:
- R509.00 for Compact Plus package
R90.00 Access service fee
R99.00 for Access package
R90.00 for Access service fee
R35.00 + R20.00 for two insurances.
Whereas previously, the monthly subscription for your DStv account was R933.00 with R599.00 Premium charge included. This is how the account was billed:
- R599.00 Premium package
R90.00 Access service fee
R99.00 for DStv Access package
R90.00 for Access service fee
R35.00 + R20.00 for the insurances.
However, there's no full payments received for April and May 2018, only in March 2018. As indicated below, these are the payment received for all three months:
March 2018 – 03 March we received R758.00 and 31 March we received R209.00.
12 April 2018 only R800.00 was paid.
May 2018 – only R209.00 was paid on 03 May, no any other payment received. For this reason, the account owes R711.40 for May 2018. Please bear in mind that your service was downgraded to the DStv Compact Plus. The monthly subscription for this period was R843.00.
Our records also confirm that the reconnection fees charged for April and May 2018, were reversed.
In summary, the total balance required to keep the service active till 30 June 2018 is R1526.29. The pro rata balance for May 2018 is included.
The billing in your DStv account is correct.
Kind regards
Dinah
Best regards,
Good day Hilda
Thank you for contacting us.
Upon a, thorough investigation regarding your billing query. Please refer to the outcome shown below:
The payment date for your DStv account is on 01st of every. Furthermore, the monthly subscription for the service is R843.00 including:
- R509.00 for Compact Plus package
R90.00 Access service fee
R99.00 for Access package
R90.00 for Access service fee
R35.00 + R20.00 for two insurances.
Whereas previously, the monthly subscription for your DStv account was R933.00 with R599.00 Premium charge included. This is how the account was billed:
- R599.00 Premium package
R90.00 Access service fee
R99.00 for DStv Access package
R90.00 for Access service fee
R35.00 + R20.00 for the insurances.
However, there's no full payments received for April and May 2018, only in March 2018. As indicated below, these are the payment received for all three months:
March 2018 – 03 March we received R758.00 and 31 March we received R209.00.
12 April 2018 only R800.00 was paid.
May 2018 – only R209.00 was paid on 03 May, no any other payment received. For this reason, the account owes R711.40 for May 2018. Please bear in mind that your service was downgraded to the DStv Compact Plus. The monthly subscription for this period was R843.00.
Our records also confirm that the reconnection fees charged for April and May 2018, were reversed.
In summary, the total balance required to keep the service active till 30 June 2018 is R1526.29. The pro rata balance for May 2018 is included.
The billing in your DStv account is correct.
Kind regards
Dinah
Best regards,