Dstv New Explora Model 3A

I bought the new explora decoder... was told by the Dstv consultant that my boxoffice and catchup will connect in 48 hours... it's been 4 weeks... called Dstv on the 05/09/19.... the consultant had no clue how to solve my problem... Multichoice has never owned up to this mess???? They keep creating these decoders and all the new versions are faulty . #not pleased????