JP
Jonathan P
1 reviews | Active since Sept 2020
13 Sept 2020, 18:24
DStv Never, not Now.
Been waiting for more than 4 weeks to have my DStv Now sorted out. Every time I wait more than 2hours for a consultant and then they fail to assist me. Been escalated 2 weeks ago and still nothing. Absolutely poor service!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Sept 2020, 18:50Hi Jonathan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2020, 18:50
Official
Hi Jonathan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Sept 2020, 21:02Hi
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with the following so that we can assist you:
• DStv Connect email address (Registered email address on DStv Now)
• Description of the error you’re experiencing
• When did the issue happen (date time)?
• Device: Make and Model (browser version if web)
• Device: App version (not needed for web)
As soon as we have received the above, we will be able to assist you.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with the following so that we can assist you:
• DStv Connect email address (Registered email address on DStv Now)
• Description of the error you’re experiencing
• When did the issue happen (date time)?
• Device: Make and Model (browser version if web)
• Device: App version (not needed for web)
As soon as we have received the above, we will be able to assist you.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2020, 21:02
Official
Hi
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with the following so that we can assist you:
• DStv Connect email address (Registered email address on DStv Now)
• Description of the error you’re experiencing
• When did the issue happen (date time)?
• Device: Make and Model (browser version if web)
• Device: App version (not needed for web)
As soon as we have received the above, we will be able to assist you.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with the following so that we can assist you:
• DStv Connect email address (Registered email address on DStv Now)
• Description of the error you’re experiencing
• When did the issue happen (date time)?
• Device: Make and Model (browser version if web)
• Device: App version (not needed for web)
As soon as we have received the above, we will be able to assist you.
Kind regards,
DStv: Hello Peter Team
Best regards,
JP
Jonathan P's updateReviewer Update
14 Sept 2020, 16:55Good Afternoon
***
Error message “We’re sorry. Something went wrong. Please wait and try again in a few minutes”
Been a problem for many weeks now - wait more than 2 hours to be assisted and then still no success.
iPhone XR
***
Error message “We’re sorry. Something went wrong. Please wait and try again in a few minutes”
Been a problem for many weeks now - wait more than 2 hours to be assisted and then still no success.
iPhone XR
JP
Jonathan P's update14 Sept 2020, 16:55
Reviewer Update
Good Afternoon
***
Error message “We’re sorry. Something went wrong. Please wait and try again in a few minutes”
Been a problem for many weeks now - wait more than 2 hours to be assisted and then still no success.
iPhone XR
***
Error message “We’re sorry. Something went wrong. Please wait and try again in a few minutes”
Been a problem for many weeks now - wait more than 2 hours to be assisted and then still no success.
iPhone XR