DSTV Never been good with Debit orders

Ok Hello peter, my hope to sort out my consumer related issue. i signed up for compact price Lock with DSTV in september which comes with free installation in my house i had 2 TVs but the cabling was setup by my own installers previously for 3 Tvs the 2 Tvs that i used before price lock were working fine. The installers came to install the price lock decoders i took. I took the R549 + addition explorer R49 He removed the other cables that he got there installed and he installed the ones they brought. After that all my 2 TVs lost the connection, i had to call the head office and they tried but i kept losing the connection. The head office said i must call the installer to go and fix it, i did and he told me we will need to pay for them to come again. At that time i bought a 3rd TV which i was supposed to just plug on the cabling that was there already before these guys came and removed some cabling , claiming that they were no necessary. I then needed the issue fixed urgently, he told me he is no around Delft and ofcoz i didnt understand why i should pay them to fix what didnt work after they came for free Compact installation. I then contacted different installers for urgent fix of my 2 TVs and add a 3rd one. They came and i had to pay them R250 and they said i need extra cabling for the 3rd one which i had before the compact free installation guys came but they removed it. Now i have to pay more for the 3rd connection and cabling.

My DSTV Account was disconnected for some time before i connected Compact, so on the 26th Sep i went to DSTV N1 CIty and paid R549. Then end of September they debited again for the price lock. I then went to DSTV to query about the R549 i paid and the debit order. They checked my account and said the cash payment was allocated on my residential account which was supposed to be closed after they activated price lock. So they said they are moving those funds to my price lock account which should be the only acc i have with DSTV, then since i paid cash and the debit order, i will have a credit on the price lock so end of October they will debit less than the price lock amount which is R549 + R89 Extra view + R49 Extra Explorer. I said its fine, im not going to ask them to put the money back on my bank account, as long as it will be credited on my DSTV acc

Then boom yesterday a debit order of R1169 went off my bank account........... What is going on? what about the credit? and the R1169 is even more than my monthly premium.

Again as usual, i had to go to DSTV to query this but my whole account confused the consultant until i left and she said she will check with the lady that assisted me previously.

This is such an inconvinience and ust i go to DSTV every month end about my account since i took this price lock which is a contract i have to honour and yet DSTV doesnt honor their agreement.

I got a bad service from the installation stage already and i didn't complain about the installer but now this is just getting too much for me to just keep quiet

I urgently need a resolution and confirmation there of about this matter.

Thank you in advance