DSTV / NETFLIX ****

Hello, what can we help you with today?

Netflix • 10:44 AM Good day

10:44 AM N Got it, thanks.

N Before chatting, can you sign in?

Netflix • 10:44 AM No

10:44 AM N OK, someone will be with you shortly.

Netflix • 10:44 AM You are now chatting with: Ivy Hi Ivy

10:44 AM I Thank you for contacting Netflix, my name is Ivy. How may I help you today?

Ivy • 10:44 AM Hope you are well

I need you to please check who linked netflix to my Dstv?

As far as I know i do not have a Netflix acount and have never created one

10:45 AM I are you going to link your netflix account to DSTV billing?

Ivy • 10:45 AM NO

10:45 AM I what is the email address link to dstv?

Ivy • 10:45 AM ***

10:46 AM I While I look up your account, here are some tips so we don't get disconnected: Please don't use the back button or close this chat window.

Ivy • 10:46 AM noted

10:46 AM I we cant find ana ccount under this email

Ivy • 10:46 AM then why is there a netflix subcription on my next dstv billing?

10:47 AM I you may want to contact DSTV to find and licate the account and stop charging your bill if you did not set up an account.

Ivy • 10:48 AM My dstv package IS R499pm and the next amount due is R698 and DSTV advised that the R198 added extra is for the dstv . Ngicela ningangilingi aseblief.

10:48 AM I Im sorry but we cant find an account

Ivy • 10:48 AM My dear im on the call with them and they advised that there is an active subscription.

then why musy I pay ?

10:49 AM I what is the email addres link to that active subscription ?

Ivy • 10:49 AM NOBODY KNOWS

10:49 AM I can you sign in to you DStv account

Ivy • 10:49 AM Please speak to DSTV and ask them to remove this thing.

10:50 AM I we dont have option to call them but you can advise them to stop charging you

Ivy • 10:50 AM they saying i must speak to you guys.

10:50 AM I we cant find an account. we cannot cancel if we dont ave the account

Ivy • 10:51 AM Why am i being sent from pillar to post FOR SOMETHING i DID NOT SUBSCRIBE TO?

10:51 AM I since they are charging you they must have the option to stop billing

Ivy • 10:51 AM jehiva.

10:51 AM This is my conversation with Ivy from Netflix , now guys tell me how do i have Netflix added to my Dstv Subsription? Please have it removed immediately and remove the billing from my account.