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chantal R
1 reviews | Active since Oct 2016
03 Dec 2020, 20:22
Dstv needs a reality check
The call centre staff is of no help, clearly a training need, or a language barrier of the universal language. I called in to call centre, after repeating my query numerous times the operator dropped my call after 20 minutes, i then called again as I was disgusted by the service I was then told no team leader available, after I explained my query I was asked if I have logged in and out of show max, wow, amazing this one was worse than the first operator, he didnt even listen to my query! Now I can see why lots of people have stopped using dstv.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 20:42Hi Chantal,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 20:42
Official
Hi Chantal,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2020, 17:39Hi Chantal,
First, let us express our deepest apologies for the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly note that as per our telephone conversation calls will be escalated.
Also note that I will contact on 05 December 2020 at 08h45 to assist with your query.
Kind Regards,
DStv: Hello Peter Team
First, let us express our deepest apologies for the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly note that as per our telephone conversation calls will be escalated.
Also note that I will contact on 05 December 2020 at 08h45 to assist with your query.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2020, 17:39
Official
Hi Chantal,
First, let us express our deepest apologies for the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly note that as per our telephone conversation calls will be escalated.
Also note that I will contact on 05 December 2020 at 08h45 to assist with your query.
Kind Regards,
DStv: Hello Peter Team
First, let us express our deepest apologies for the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly note that as per our telephone conversation calls will be escalated.
Also note that I will contact on 05 December 2020 at 08h45 to assist with your query.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2020, 08:53Hi Chantal,
Kindly note that as per our telephone conversation, you confirmed that the decoder is now functioning the way you wanted. I assumed that it could be a delay on the decoder to update to the new package.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, you confirmed that the decoder is now functioning the way you wanted. I assumed that it could be a delay on the decoder to update to the new package.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2020, 08:53
Official
Hi Chantal,
Kindly note that as per our telephone conversation, you confirmed that the decoder is now functioning the way you wanted. I assumed that it could be a delay on the decoder to update to the new package.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, you confirmed that the decoder is now functioning the way you wanted. I assumed that it could be a delay on the decoder to update to the new package.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2020, 08:53Hi Chantal ,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true Kind regards, DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true Kind regards, DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2020, 08:53
Official
Hi Chantal ,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true Kind regards, DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true Kind regards, DStv: Hello Peter Team
Best regards,