DB
Dorota Boltman-Malone
1 reviews | Active since Mar 2020
11 Feb 2021, 13:10
DSTV N1 does not mind Customers queueing for hours!
On the 06 February 2021 in the morning , I visited DSTV Walk in Centre at N1 in Cape Town. The queue was about 100 people strong, some standing in the tent and some in the open areas mainly by the main gate and main entrance. I was placed by the main gate . During 30 minute waiting time the queue did not move. Last month I have been instructed by DSTV Call Centre Agent to change banking details at the closest DSTV Centre so had no choice but to comply, HOW ? it is possible that change of banking details cannot be done remotely? specifically in the current situation ?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Feb 2021, 13:47Hi Dorota,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2021, 13:47
Official
Hi Dorota,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2021, 13:47Hi Dorota Boltman-Malone,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2021, 13:47
Official
Hi Dorota Boltman-Malone,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2021, 16:34 Hi Dorota Boltman-Malone,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please reply with proof of banking and your ID copy so that we can amend your banking details.
Kind regards,
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please reply with proof of banking and your ID copy so that we can amend your banking details.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2021, 16:34
Official
Hi Dorota Boltman-Malone,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please reply with proof of banking and your ID copy so that we can amend your banking details.
Kind regards,
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please reply with proof of banking and your ID copy so that we can amend your banking details.
Kind regards,
DStv: Hello Peter Team
Best regards,