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Tiffany-Anne Terblanche

1 reviews | Active since May 2016

03 May 2016, 12:27

DSTV N1 City Walk in

I would like to give a big thank you to DSTV N1 City for their amazing service on Sunday 1 May 2016. I am so used to ALWAYS getting bad service from cellular services, clothing stores and so forth. On Sunday afternoon, I had to get my extra view decoder replaced as there was a 8118 error on my decoder. I left the house with a heavy heart expecting the worst again. When I got to DSTV in N1 City, I got a ticket immediately and was allocated to teller 32 with a very sweet lady Khani (Sorry for the spelling). She was so friendly and kept me up to date with whatever she was busy doing. I was so pleasantly surprised. I was in and out in about 30 minutes with a brand new decoder, new remote control. Thank you so much for giving me that hope again for good customer service. I haven't had such good service in so many years. I feel so proud of being a DSTV customer.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 May 2016, 07:48
Official

Dear Tiffany-Anne Terblance

Thank you for taking the time to contact us. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. 

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Regards 

Nesta