DSTV Mutlitchoice - Pathetic

After 10 calls and visits to Multichoice call centre in Centurion my issue is still unresolved. They can either not find my explora's on our account or its hidden and they need to transfer to the backoffice. Each time the problem is solved for a couple of days en then it resurfaces again, they then say may account is not paid up even though its done by debit order. I'm unable to view DSTV yet again for the 11th time. Pathetic!!!!