DSTV/Mutlichoice Bills for no services rendered

I received my credit record and I realised that Multichoice had sent my details to Credit bureau for R769.<br> <br> Firstly should you decide not to activate your account for that month DSTV does not give you viewership of their channels they immediately switch it off. They have sent my details for not paying for a service I did not get.<br> <br> After a few months I decided I wanted to activate my account again and paid reconnection fees. I do not under stand why my account was sent to the Bureau.<br> <br> I called yesterday and they told me that my account was sent to the Bureau again for R19 owing onto the account. Once more how do I owe R19 on an account that I pay a monthly fee with stipulated packages . I was paying R295 for my package and should I not activate for that month they charge a re connection fee which I have always paid and should I not pay the total fee they would not activate my viewership hence my confusion.<br> <br> Also , they have my cell number , email address( which they send monthly news letters to) , how come non of this information is given should I owe them , instead they send my account to the Bureau. This is the last thing I need as I have paid up all my debts listed.