DSTV MUTICHOICE- POOR CLIENT SERVICE / NOT HONORING A PUBLISHED OFFER

DSTV NOT HONORING OFFER / POORLY WORDED OFFERS/POOR CLIENT SERVICE I lodged a previous complaint as below, received one call from Multichoice with an undertaking to resolve the issue and report back to me, but they never contacted me again. I tried to contact them, but what a waste of time.

I received an offer from DSTV on 29 December 2023 and again on 19 January 2024.. """" Score Big with 6 months of Premium Streaming for only R199pm"""' I accepted their offer and made payment of R 87.49 as reflected on my DSTV account when the "RECONNECT NOW" link was used on 10 January 2024. I wanted to continue utilizing this offer on 20 January 2024, but my DSTV account did not reflect the offered amount of R 199.99. It reflected the standard monthly premium payable. I have been in contact with DSTV since 21 January 2024, ( x5 telephonic conversations, X5 e-mails, life online chats) but DSTV does not want to recognize that I accepted their offer and aver that the offer lapsed as I did not make payment. In terms of Law of Contract, I have accepted DSTV's offer with my first payment and DSTV should have adopted my account accordingly, which they did not, which led to confusion as to the amount payable. So, watch out for misleading ( Not properly worded ) offers from DSTV. They are full of excuses afterwards.