dstv-mutichoice activation

<p>I subscribed to a dstv explorer contract.</p> <p>They billed me R149 for delivery.</p> <p>Activation and billing will only occur after the installer confirms installation with DSTV.</p> <p>I made arrangements with installer to install this weekend.</p> <p>In the meantime I recieve SMS saying my account is activated and welcome to dstv. your billing has started.</p> <p>The installer did not show up so now I am unable to use DSTV but I am charged for it.</p> <p>Insatller is available next week.</p> <p>So dstv has benifitted while I am being charged for for a service that I do not have.</p> <p>I called the help line and they say new installation dept is closed for weekends.</p> <p>She can only excalate the query.</p> <p>DSTV is willing to sign you up and take your money, but when delivering the product they provide different reasons . yet not willing to credit my account .</p> <p>That is what you get with a monopoly, no need for customer service , you have a captive market</p>