DSTV must get their ducks in the row.

Can someone ask Multichoice to fix my account please. I don't have words nor strength to query this account further. I have paid for service that I am not benefiting from. A 48hrs turnaround time has turned into a month of non-stopping calls to Multichoice, still I am not getting assisted. It's just a pity I can't cancel my subscription because the industry is monopolized. There's no competition, how does an organization like Multichoice have so many escalations & none are resolved... this is pure *******, I have paid yet I cant view. How so??? This is pathetic!!! Almost a month been querying one thing daily ... cant be!!!