DSTV MUST FALL. THEY KNOW THEY HAVE NO COMPETITION THATS WHY WE ARE SO ILL TREATED.

My first complaint I sent to the DSTV helpdesk in JANUARY is as follows:

To Whom It May Concern

My name is Miss Thabang of id number 8****and I would like to lodge a complaint regarding several matters.

I have been a long time customer of DSTV and I must express my disappointment regarding the deteriorating service you have been rendering of late. Firstly, I know longer get notifications to remind me that my premiums are due, whether it be by SMS or the messaging system you have on the decoder. This causes a tremendous amount of inconvenience as I am a very busy woman and I cannot remember every important matter that needs my attention. This also results in me making late payments and I find myself getting penalized for this too. Then I have to keep spending once again, to have the errors cleared. It also upsets me how sms notifications are also not being sent after payment is received. Why are you not bothering yourselves??? This is my hard earned money but your company doesn't seem to care at all! I am also annoyed at how late you load catch up episodes, eg: episode 50,52, 53, 54, 55. I need to wait for almost a week just for episode 51. One ends up losing interest in whatever it I wanted to watch at the time.

I am appalled at how such a big reputable company like yours seems to just want to cash in but cares nothing for their customers. In fact I'm furious to say the least. You are so quick to disconnect the channels but you are failing your customers and actually creating extra expenses for us. I await your prompt response on the above address and telephonically I can be reached on 0***** or 071***

Regards.

Nothing was done. Absolutely nothing. Today's email reads as follows:

Good Day

I must express how DEEPLY annoyed I am at having to write to DSTV once again, for once again yet ANOTHER complaint.

Refer to the below email trail.

It is with great sadness to bring to your attention that none of the below complaints have ever been resolved, in fact I am convinced that the necessary attention these complaints deserved was never given I'm the first place. You will ask yourself why all these months I've been quiet. I am seldom home so I no longer watch TV as often, but my daughter's do. I've often heard them complain about catch up and I'm also well aware of the delayed episodes that come in days later. I didn't have the strength to contact DSTV again, up until I owe R1230. I couldn't even download the July statement online because when you download July it gives you the June statement. How convenient with our expensive data. FOR WHAT DO I OWE THIS MONEY??? Listen guys, I except to pay my normal monthly premium, along with your ridiculous insurance that I found myself paying for without having app**** or signed up for it, and the six box office movies that I rented. I've had enough of this. You delay to deliver what we pay for and we are always left behind , but you don't delay disconnecting us.

I expect to be reimbursed for my July premium, I paid for nothing but nonsense. Or alternatively I expect some sort of compensation to my satisfaction or (1)I will escalate this, (2)take you to HELLO PETER and all other exposing platforms. (3)And I will close my account. This is exactly why DSTV deserves to be boycotted.

I expect a prompt response before the close of business. I can.be reached also telephonically on 07**

Regards

So then this absent gentleman who simply couldn't be bothered,calls me and wants to explain but we get cut off. I try call him back but his line is invalid. He then sends this: ENQUIRY REFERENCE NUMBER : ***7 Dear Thabang Katane Thank you for contacting us

Thank you for taking my call. Please kindly be advised your account has a balance of 480.00-as it seems you rented out 13 Box Office titles between the 22nd and 24th of July 2021- Please find latest statement attached for your convenience and Perusal.

Should you need further assistance , Please feel free to contact us at anytime. Please note you might receive an email to rate my service. Your Participation will be greatly appreciated We thank you for your valued support and customer loyalty.

Kind Regards Tebogo

Not even half of the issues addressed on my complaints were addressed. I will be closing my account DSTV takes people, especially women, for granted.