SJ
Stevie J
1 reviews | Active since Jul 2020
12 Jul 2020, 09:30
Dstv must fall
I am so sick and tied of been over changed on the 24 of June I paid my dstv da amount was close to R2000 ND 2dy my dstv is off ND am told 2 pay R915 so I cn watch wat da **** ND da service u get 4rm dy call center is bull**** I hav spoken 2 more them 6ppl bt on is will to help on top of it all I use my airtym ND dy put me on hold I dnt understand y we hav 2 be treated lyk dogs when we r paying da amounts we get on our statements.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jul 2020, 09:35Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jul 2020, 09:35
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jul 2020, 12:37Dear Stevie,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the amount that was paid in on the 26/06/2020 was not sufficient to keep your services active until 01/08/2020 bearing in mind that you had not made payment for the months of May and June as well and had also upgraded to Premium during this time.
With regards to the discrepancies provided by the APP and the amount that was advised to pay, please be assured that this will be investigated.
As discussed, please expect a call on the 01/08/2020 to advise on the amount to pay to have your services reconnected.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the amount that was paid in on the 26/06/2020 was not sufficient to keep your services active until 01/08/2020 bearing in mind that you had not made payment for the months of May and June as well and had also upgraded to Premium during this time.
With regards to the discrepancies provided by the APP and the amount that was advised to pay, please be assured that this will be investigated.
As discussed, please expect a call on the 01/08/2020 to advise on the amount to pay to have your services reconnected.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jul 2020, 12:37
Official
Dear Stevie,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the amount that was paid in on the 26/06/2020 was not sufficient to keep your services active until 01/08/2020 bearing in mind that you had not made payment for the months of May and June as well and had also upgraded to Premium during this time.
With regards to the discrepancies provided by the APP and the amount that was advised to pay, please be assured that this will be investigated.
As discussed, please expect a call on the 01/08/2020 to advise on the amount to pay to have your services reconnected.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the amount that was paid in on the 26/06/2020 was not sufficient to keep your services active until 01/08/2020 bearing in mind that you had not made payment for the months of May and June as well and had also upgraded to Premium during this time.
With regards to the discrepancies provided by the APP and the amount that was advised to pay, please be assured that this will be investigated.
As discussed, please expect a call on the 01/08/2020 to advise on the amount to pay to have your services reconnected.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,