DSTV must fall

I been struggling 6 months with a query with DSTV. They have debit my account in June with R3462 and no one at DSTV can tell me what it was for. I have called numerous times and they say they escalate it and I will receive feedback in 48 hours up untill to day no one has even call me to help me. DSTV is no longer giving the service is sad because I have been with them a very long time but is now time to look for greener pastures which there are better options. I want my money back because no one in this time of age can just leave companies to deduct money from your account for no ****ing reason