Dstv must fall and their consultants

I have two decoders with Dstv it happens that I was hospitalized for day so I sent someone to go pay for my decoders so the person paid for one n the 28/08.2019 again I sent someone on the 29/08/2019 as it was short the person went and paid R53 instead of R149 the following day he went and pay R105 I called Dstv as my decoders where disconnected and they told me that it will be up and running. Today I received an sms and it goes like this We've stopped your DStv as you've not paid. To reconnect, pay R110.39 using ref no.***4. Once paid, we'll reconnect you. To pay: payat.io/dstv/***4.how is this possible both my decoders am paying R260 the previous month I have paid R263 which includes the connections fee. If I had to pay the R110. 39 which means for the month I should pay R373. 39 like really this is bull ****. Today when I called in to find out what's going on I spoke to the consultant by the name Confidence Mabotla she was very rude she even dropped the phone.