1 reviews | Active since Sept 2016
DSTV MUST FALL
<p>So I haven’t watched since July. In July I suddenly got 'SEARCHING FOR SIGNAL' error messages and got no assistance from the call centre. I then changed the decoder and used another hd pvr -which worked for a couple of days and still couldn’t view other channels 124,122,129,161,178 etc. So I was paying R460 and only able to view 12 channels like 191,192,193 etc. Called the call centre and they asked that I take in to the service centres for testing, I did and when I got back home I got an error message stating that its determining footprint. This error message went on for 2 days and I got no solution from the call centre. I then got ****ed and asked for a down grade to the access package and it was successfully scheduled. Then I got debited for the "extra package" and when I call the call centre I’m told that they can’t reverse the amount, I need to do so manually at my bank. I’m actually on the phone right now holding on for the supervisor and it’s been 40 minutes. Please just cancel my subscription........can’t deal</p> <p> </p>
Dear Lerato Seeletse
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Lerato Seeletse
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Good day Lerato
We confirm that your service has been cancelled as per your request and the account reflects a credit balance of R413.10.
As previously suggested, it is important that you contact an accredited installer to check your installation.
For any technical query, should the case cannot be resolved over the phone. You will be advised to have the decoder tested at the nearest MultiChoice branch or agency.
At the branch/agency, our technical team will inspect your decoder and provide relevant feedback. Depending on the outcome, you may be required to contact a DStv accredited installer.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
Good day Lerato
We confirm that your service has been cancelled as per your request and the account reflects a credit balance of R413.10.
As previously suggested, it is important that you contact an accredited installer to check your installation.
For any technical query, should the case cannot be resolved over the phone. You will be advised to have the decoder tested at the nearest MultiChoice branch or agency.
At the branch/agency, our technical team will inspect your decoder and provide relevant feedback. Depending on the outcome, you may be required to contact a DStv accredited installer.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
