dstv must fall

i as a consumer am appled with the service i received from dstv multichoice i have been trying to get hold of there price lock department but to no avail its now 3 months i did acash payment but yet the idiots charged me 120 pro rata extra n np one adviced me if the payment date is changed i would b charged pro rata. you would think in a pandemic they would show some sort of compassion but they just want to suck us dry