DStv Multis**t

There are channels which were fuzzy, and some weren’t playing at all. After calling the Johannesburg call centre, a consultant suggested a “Reset to Factory Default”, and the “Installation Wizard” wouldn’t go beyond step 4 of 5, to scan. Subsequently, the consultant told me that the matter would be escalated – no ref. number given – and that someone would call me with further steps to take to fix the issue. This was around 09H30. It’s 20H10, and nobody has bothered to make contact. Now no channels can be viewed, because it’s stuck at the “Installation Wizard”. This is unacceptable, utter hogwash really! Although this is completely pathetic, I’m glad I’m not the one paying for the service – or lack thereof. You can’t be charging premium prices for *******. For as long as DStv keeps giving paying customers lacklustre service, they’ll keep losing customers to the likes of Netflix and Hulu.