KT
Keke T

1 reviews | Active since Aug 2015

10 Mar 2023, 11:35

DSTV MULTICOICE PRICE LOCK **** WRONG BILLING

Multichoice is a ****. I've been on monthly prepaid paying over the counter for the past 9 years with DSTV, then receive call from multichoice consultant selling us price lock package Last year we subscribed for price lock which the agreement contract was R699+2 Insurance for R70.00. The first billing was R1253.23 we did not take it too much consideration because they say is pro rata. Next coming month still billed over R1000 not our initial contract billing. Called Multichoice all to find out they subscribe us with Showmax and Netflix without our concern. Called Netflix to find out why they subscribe us with DSTV and being billed. They know nothing about such even send us the billing email under my email address, apparently, I'm not the first person to call regarding this billing of Netflix under DSTV. The Lady told me to call multichoice about their billing saying I'm owing Netflix which is a bluntly lie. I have been bel**** Showmax and Netflix without my concern since last year. DSTV Multichoice you are not honest when it comes to this price lock contract, they have hidden charges we do not know nothing about. when I call to find out I've been put on hold for more than 30 minutes before I could speak to the manager since I insist to be put through one manager. I was told the manager will call me back after 2 hours I contact Multichoice again was put on hold for another 25minutes. I'm not going to be billed for subscription I don't watch. MULTICHOICE PRICE LOCK ****. I NEED MY REFUNDS FROM THOSE MONTHS YOU'VE BEEN DEBIT FROM MY ACCOUNT WITHOUT MY CONCERN. This month received sms that my will be paying R753.00 but when they debit it was R998.00 Debit which I still don't understand call to find out is still Netflix eiyoo. Now they block my subscription because I owe Netflix Which I canceled I still payed R753 over the counter at Checkers.

I want to even cancel your price lock contract.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Mar 2023, 11:39
Official
Hi Keke Thebe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
KT
Keke T's update10 Mar 2023, 11:44
Reviewer Update
Hi, while your team is still busy reactivate my subscription which I payed full monthly billing of R755.00 for the month of March.