iR
isobel R
1 reviews | Active since Mar 2012
07 Apr 2020, 18:59
Dstv Multichoice........sheer theft!!!
This situation has now gone from ridiculous to down right stupidity!!! Having already reviewed on this platform and had a positive response regarding our problem with this inefficient company, DSTV have reactivated our account after closing it!! We DO NOT LIVE IN SA, have not lived there since Octtober 2019!! We cancelled our account in July/August 2019, still helping themselves to monthly subs.......we had also cancelled Debit Order. One of your consultants assured me in February that our account would be cancelled as from 4th March 2020. All well in March...........this month April, 2 months subs have been removed from bank account!! I promise that this stupidity will be placed on every platform I may be able to access!! I demand a full refund of the amount removed from bank account, an apology from the person who informed me that account was closed and confirmation of cancellation!!! Absolute inefficiency and stupidity!!!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
07 Apr 2020, 19:13Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Apr 2020, 19:13
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
iR
isobel R's updateReviewer Update
07 Apr 2020, 19:45Please just resolve this once and for all I do not need a thousand questions!! All details are fully available, just check back to around 18th Feb!!
Also would be interesting, finding the female who had informed me of final closure of account!!
Also would be interesting, finding the female who had informed me of final closure of account!!
iR
isobel R's update07 Apr 2020, 19:45
Reviewer Update
Please just resolve this once and for all I do not need a thousand questions!! All details are fully available, just check back to around 18th Feb!!
Also would be interesting, finding the female who had informed me of final closure of account!!
Also would be interesting, finding the female who had informed me of final closure of account!!
DStv (MultiChoice)'s replyOfficial
07 Apr 2020, 19:52Hi Isobel,
A request to disconnect the account was done on the 12th of February 2020, this means that a schedule to disconnect your account was done on the mentioned date, to disconnect your account on your next payment date which was the 2nd of March. However, a payment (R809.00) for the 2nd of February was reversed. Another R809.00 which was supposed to be paid on the 2nd of January 2020 was also unpaid.
You had an outstanding amount of R1618.00 which was debited on the 2nd of April.
Regards
Kagiso
A request to disconnect the account was done on the 12th of February 2020, this means that a schedule to disconnect your account was done on the mentioned date, to disconnect your account on your next payment date which was the 2nd of March. However, a payment (R809.00) for the 2nd of February was reversed. Another R809.00 which was supposed to be paid on the 2nd of January 2020 was also unpaid.
You had an outstanding amount of R1618.00 which was debited on the 2nd of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply07 Apr 2020, 19:52
Official
Hi Isobel,
A request to disconnect the account was done on the 12th of February 2020, this means that a schedule to disconnect your account was done on the mentioned date, to disconnect your account on your next payment date which was the 2nd of March. However, a payment (R809.00) for the 2nd of February was reversed. Another R809.00 which was supposed to be paid on the 2nd of January 2020 was also unpaid.
You had an outstanding amount of R1618.00 which was debited on the 2nd of April.
Regards
Kagiso
A request to disconnect the account was done on the 12th of February 2020, this means that a schedule to disconnect your account was done on the mentioned date, to disconnect your account on your next payment date which was the 2nd of March. However, a payment (R809.00) for the 2nd of February was reversed. Another R809.00 which was supposed to be paid on the 2nd of January 2020 was also unpaid.
You had an outstanding amount of R1618.00 which was debited on the 2nd of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Apr 2020, 19:54Hi Isobel,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply07 Apr 2020, 19:54
Official
Hi Isobel,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
iR
isobel R's updateReviewer Update
07 Apr 2020, 20:37Responding to you latest statement, I ask that you read my complaint correctly.
We originally asked that our account was disconnected in August and paid the next 2 months in cash and also cancelled the Debit Order
When I saw the DSTV amounts being removed from bank account I contacted your company with no response! I then asked my bank manager in SA to reverse all deductions as we were of the understanding that account had been closed!!
We owe nothing to DSTV, our account was closed in July/August and we relocated to UK in October 2019!!
Again, I repeat, this account was closed in July/August and, due to incompetence had to be re-closed in February!! None of this was due to any fault on my side but fully caused by errors in your accounts department! I still require a full refund of those stated amounts and will not hesitate in taking this ludicrous situation much further.
We originally asked that our account was disconnected in August and paid the next 2 months in cash and also cancelled the Debit Order
When I saw the DSTV amounts being removed from bank account I contacted your company with no response! I then asked my bank manager in SA to reverse all deductions as we were of the understanding that account had been closed!!
We owe nothing to DSTV, our account was closed in July/August and we relocated to UK in October 2019!!
Again, I repeat, this account was closed in July/August and, due to incompetence had to be re-closed in February!! None of this was due to any fault on my side but fully caused by errors in your accounts department! I still require a full refund of those stated amounts and will not hesitate in taking this ludicrous situation much further.
iR
isobel R's update07 Apr 2020, 20:37
Reviewer Update
Responding to you latest statement, I ask that you read my complaint correctly.
We originally asked that our account was disconnected in August and paid the next 2 months in cash and also cancelled the Debit Order
When I saw the DSTV amounts being removed from bank account I contacted your company with no response! I then asked my bank manager in SA to reverse all deductions as we were of the understanding that account had been closed!!
We owe nothing to DSTV, our account was closed in July/August and we relocated to UK in October 2019!!
Again, I repeat, this account was closed in July/August and, due to incompetence had to be re-closed in February!! None of this was due to any fault on my side but fully caused by errors in your accounts department! I still require a full refund of those stated amounts and will not hesitate in taking this ludicrous situation much further.
We originally asked that our account was disconnected in August and paid the next 2 months in cash and also cancelled the Debit Order
When I saw the DSTV amounts being removed from bank account I contacted your company with no response! I then asked my bank manager in SA to reverse all deductions as we were of the understanding that account had been closed!!
We owe nothing to DSTV, our account was closed in July/August and we relocated to UK in October 2019!!
Again, I repeat, this account was closed in July/August and, due to incompetence had to be re-closed in February!! None of this was due to any fault on my side but fully caused by errors in your accounts department! I still require a full refund of those stated amounts and will not hesitate in taking this ludicrous situation much further.