Dstv Multichoice’s Messed up Service

I am supper ****ed off at this company!!! DSTv Multichoice!

After taking a break for over a year from the tv. I decide to re-activate my dstv account. Since I was away for so long, I decide to call multichoice directly and hear exactly how much I need to pay in order for them to activate my account (this was on 09 December 2018 The lady I spoke to advised me that to activate my account from the 9th Dec until my next payment date 20 January 2019 I need to pay R560 (this includes the subscription, PVR functionalities as well as the R50 reconnection fee). I strugled to find an Absa ATM that would take Deposits I went from Southgate Mall, to Columbine square, to The Glen mall, and all the way back to the shopping center near Kliptown with no luck. I decided I will pay tomorrow at Eastgate Mall (since it would be a day later, the amount should go down anyway).

The Following day, 10 December 2018, I make the deposit of R570 which is more than what they said I should pay and I fone multichoice again. I am told my payment has not reflected yet and so I need to send my proof of payment. I email the proof of payment as requested and then the guy told me that he has reconnected me (this was in the afternoon when I was at work)

I get home at 19:30 to check if all is in order but there was no connection. I then phone multichoice AGAIN!!!

I explain to this lady that I’ve paid my required amount why is the connection still not up? And suprise suprise I am told I need to pay R33

Like really???? What the hell is this?

First I’m given an amount to pay, I then pay more than what’s required. Then I’m told I’m connected which I clearly was not and now I need to pay R33???

My problem is not the R33 but rather the messed up service!!

I can’t believe we have to pay so much yet this is the level of of poor service and treatment received in return. I’ve phoned this company for more than 30mins with my own airtime only to get such messed up service.