KM
Kabelo M

1 reviews | Active since Jun 2018

24 Jun 2018, 20:57

Dstv Multichoice's Incompetency

Dstv has been so *********** for a long time now.They have become very comfortable in collecting money from people and not improving their service to customers. Old movies,old shows,repeating the same things over and over it's become a bore now.i am very disappointed in their service.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 10:06
Official

Dear Kabelo Modibane

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 14:54
Official

Good day Kabelo Modibane

We understand your concern about repeats, however, repeats are a necessary component in the multi-channel environment, for viewer convenience, as well as due to the way movie rights are secured.

MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes and broadcast according to a programme or movie’s license specification.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Kind Regards

Rupert

Best regards,