DSTV Multichoice - Zero Customer Service

DSTV Multichoice deducted a double monthly premium from my bank account. I have been trying to sort this out since the beginning of January 2021, to no avail. My emails are ignored and empty promises are made on the phone.

I have not authorized a double payment. Legally speaking, this means that Multichoice has ****** from me. Perhaps I should report a case of theft to the authorities.

This is the second time I've experienced such an issue with Multichoice. The last refund took almost 4 months to be actioned.

Come on Multichoice. This kind of customer service is ridiculous and unacceptable. Perhaps you need reminding of the importance of customers to any business!!

In this tough economic climate, surely you should be going above and beyond to reatain the business that you currently have. Competition in the market place is touch. Wake Up!!!