EL
Estelle L
1 reviews | Active since Jul 2011
30 Mar 2020, 15:54
dstv multichoice worst thing ever
Since 9am this morning 30 March 2020 I have been trying to change my dstv package. Their customer service numbers are constantly unavailable. I tried the whatsapp service and that is totally useless. I even registered for the online self service on their website and that was just as inefficient. So far I have spent the entire day trying to change the package. dstv multichoice is the worst thing ever. I will rather cancel.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 16:00Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 16:00
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 17:29Dear Estelle,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, your experience may not have been as it should. Please provide us with your customer or ID number and advise which package you intended to upgrade to, so that we can assist you.
We await your response.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, your experience may not have been as it should. Please provide us with your customer or ID number and advise which package you intended to upgrade to, so that we can assist you.
We await your response.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 17:29
Official
Dear Estelle,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, your experience may not have been as it should. Please provide us with your customer or ID number and advise which package you intended to upgrade to, so that we can assist you.
We await your response.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, your experience may not have been as it should. Please provide us with your customer or ID number and advise which package you intended to upgrade to, so that we can assist you.
We await your response.
Kind regards,
Dstv: Hello Peter Team
Best regards,