DSTV MULTICHOICE WORST SERVICE PROVIDERS

So on Saturday 2022-04-02 after a long debate the wife and I decided to get the dstv premium streaming package. We went on to the dstv app and there it was "LIMITED OFFER - BUY NOW". The options they gave you was to do a EFT or pay with a credit card. We chose the EFT option and payed R699. I downloaded the dstv app and after logging in I found that there is only 11 channels available to watch. On Sunday 2022-04-03 I phoned MultiChoice to find out what the problem was and then the "AGENT'' told me that the payment was not reflecting and it will take up to 24 hours. So is the payment not reflecting on the Monday. Tuesday or Wednesday. Now after 4 days and almost a R1000 of airtime the problem is not resolved. Every time it is a different ''AGENT'' assisting you with a different story. The first story is that the payment is not reflecting. After sending a bank statement to proofofpayment@multichoice .co.za they told us the ''second story'' that it is in the wrong format and that it must be in a pdf format ***. We then send the bank statement in a pdf format and was told the ''third story'' that they can't accept a bank statement ***. I mean ***???. After speaking to another ''AGENT'' they told us the ''forth story'' that they can't link a bank statement to the account and everything is going to the financial department to link it. How does this work when the payment was made through the dstv app payment option they gave you?. The other clever ''AGENT'' came up with the ''fifth story'' and told us the dstv streaming does not work because they are busy working on the website. I think dstv multichoice is making to much money and now they don't care about the customer service as this is the worst service one can receive !!!!!! They can take all that money they are making without providing a service and send their ''AGENTS'' for training so that they can understand and know what they are doing.