DStv Multichoice - Worst Customer Service Provider in South Africa!

DStv - Worst Monopoly Customer Service Provider in South Africa!

My DStv Stream cash subscription happened to expire today, 24th November. Firstly, I could not find any option to renew my subscription online. I started an online chat in the DStv Stream mobile app. While logged on and in the app chat, I had to provide ALL my credentials... I eventually managed to get my debit order changed to the 28th of the month. No mention was made about the four days of subscription until then, so the safe assumption that I made was that I would be charged pro rata for this. Apparently not ....

When I then checked my stream, it was still disconnected. With a follow-up app chat, I again had to give my full pedigree. I asked about the four days of subscription, and the consultant merely responded, "my good customer your services are disconnected until you make payment on your account. Is there anything else you need assistance with?" ... Really? No "how can we assist you and see how we can make it work to have your subscription active until then" ... Service was clearly not a priority for her.

Please do not bother and waste your time subscribing to or contacting the support services of DStv Multichoice. They are the worst monopoly Customer Service Provider in South Africa! It is high time that we get competitive satellite service providers in this country, that are not just concerned about their pockets, but hear their clients and provide a proper and effective service.

O yes! The biggest satellite service provider in the world DID try to do business in South Africa, but they refused to comply with the black empowerment regime of our government ... This also makes me wonder about the gain that the DSnochoice holds for them ...

#downwithmultichoice