Dstv Multichoice worst customer service ever!!!

I purchased a Dstv Streama online on 29/01/2025. I paid through the Ozow option on the Dstv website.

It is now 26/02/2025 and after 5 lengthy calls, online chats, and an email I have still not received my Streama.

After numerous calls to the Dstv customer service call centre I was told that the item has been delivered to the wrong customer. Now after another follow-up, I was told to provide prove of payment of the unit.

Because I have made use of your Ozow payment option I do not have a proof of payment, but I was told the email them a copy of my bank statement showing the payment. This was done on 20/02/2025.

What I do not understand is that the online order statement shows the payment status as PAID. Also, if the Streama was delivered to the wrong address it means that my payment has previously been cleared?

I today again made a call and after another 15min wasted time I was told that the matter must be escalated to a supervisor. THE SAME STORY, REPEATEDLY.