DSTV MULTICHOICE WITBANK AND HEADOFFICE SHOULD CLOSE THEIR DOORS USELESS

I am contacting you on behalf of my father it's his account. He hearing and eye sight is not good any more so I help him where I can.

I have never worked with *********** people like this in my life .

My father has had this problem since the day the new Ultra explora was couriered to him. We have contacted DStv , we have phoned, we have gone on live chat I have reported your company to Hello Peter and absolutely nothing gets done. I am sitting with 2 new decoders. Neither of them work properly. The technician took the old decoder on the sales lady at witbank branch discression It's the 12th January today untill now no one has helped us.

Please go look at our live chat and go through every single message every single person that promised someone will get back to us.

Today my decoder had been putting itself on and off on and off its been doing that since Friday .

Here is the full detail of the problem

Please please explain to me how is this service except able? If my father doesn't pay you switch off his service so what are we supposed to do with this service we been getting from your company please tell me .

Problems Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed * Decoder was delivered our door on the 16/12/2020. * As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100% * We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one. * We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge. * Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours * Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way * I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back.

I got a call last week Wednesday from Poulos Technical manager from Randburg that said I must go to the Witbank branch and tell them he phoned me they picked up there is a problem with the first batch of decoders I must get a new one and make sure it's a new one. Like you know dstv multichoice records all conversations on the phone. I did just but Thursday morning before I went I gave them a call to explain the problem and told them what Poulos the manager said. The lady at the Witbank branch made me out to be a lair and I have never been to the branch for any help and I said I am coming to the branch . I told my whole story and at that moment I stayed calm and left that was 9 o'clock in the morning. I phoned her at 11:30 I said to her has she taken the time to look at the decoder. She told me once again there is absolutely nothing wrong with the decoder she will not be exchanging it as there is nothing wrong with the decoder the problem is at my house. Then I got very angry I explained myself for the 100th time and said what Poulos the manager of randburg says and she just ignored it. Then I said to her just give me my old decoder back which she didn't want to do either. I screamed at her give me my decoder so I can leave. I asked for the branch manager the owner of witbank branch neither of the support staff that work for witbank branch would give it to me . No matter what I asked they just ignored me. She put my old decoder in a box and threw it at me. I went home to find out that she never gave me my own decoder back she gave me a faulty decoder of someone else. We found that out when we phoned DSTV MULTICHOICE headoffice to find out why our decoder is not working. We didn't watch tv as our decoder didn't work . Friday morning my mother and I went in to witbank branch once again. My mother practically begged the lady to help us with this problem. She sits on her chair she didn't even do the trouble to stand up to help us. I showed her a video what does the ultra explora does if it's plugged in and I showed her what the explorer 3 does if it's plugged in . She didn't even bother to look at the phone I told the lady that made me out of a **** yesterday so there is the proof I am I still a **** ?? I asked for the booking book for their technician's so I can show them where I wrote in our information once again we where just ignored. I told her does she know why I am so upset as I have been made a lair to my face. The lady I had the first fight with the owner's daughter as she works at the Witbank branch. Again we asked for the number we where ignored once again. We told all the staff in the walk in center dstv does not belong to them they supposed to help give a Service to us and they don't. They just sit and look at us as if we stupid and speaking a language they don't understand it. We had one hell of fight with the Witbank branch and at the end my mother and I walked out with our same decoder and the problem is still not sorted. This problem has been going on since the 17 th of December 2020 and it's the 04 March 2021. Witbank branch has the most rude, unhelpful *********** people I have ever been involved with. They think they the owners of DSTV , They can treat people like they want to and the best is nothing gets done. The owner of Albertson Gerrie contacted us as my complaint landed at his branch I don't know why . He has phoned us numerous times and he contacted the owner of witbank branch and still no one has contacted from the Witbank branch . Please tell me what must a person must do to get help from DSTV MULTI CHOICE WITBANK OR DSTV MULTICHOICE HEADOFFICE.