DSTV -Multichoice where would i be without you? Netflix!

I would like to thank the people at Multichoice for opening my eyes. For years i would look up to DSTV like my life depended on it, like bread and wine.

This month, particularly, they have decided for God knows why to downgrade my subscription and to debit my bank account accordingly. I called them, as any concerned customer would, to enquire about their apparent sympathy towards my hefty subscription to their premium content and the resultant downgrade to a less and cheaper subscription. The consultant, to her shock, made a vow to reinstate my premium subscription and informed me that she will request a debit order to be processed within a day for the balance that i owed, to which i agreed with a nod.

A few days later, to my surprise and shock, my premium subscription was taken down completely.It died. And i cried. did not want to bury it. So i called DSTV for a possible resuscitation. I was told that i did not make a payment and that i needed to make a payment plus a reconnection fee. After a heart warming talk with your staff member, who seemed to understand the mess DSTV got me into, made a promise that no reconnection fee would be payable in this instance. She promised to reinstate my premium subscription and that i should then make a payment afterwards (i.e the balance that DSTV never debited). i agreed to this terms only because the consultant promised to bring back to life the 'dead premium' within 2 hours.

Well DSTV, a day later and failed interventions by your consultant and her line manager, i am still with no premium subscription. I suspect by now that it is too late to attempt a 'revival' ceremony and that the 'decaying process' is most probably accompanied by an obnoxious whiff.

I have therefore decided its about time to cut my relationship with you DSTV. Thank you for making the process smooth. Would not have done it without you! Netflix is my next stop.