DSTV / Multichoice - Where our customers are not as premium as our package

DSTV subscription On the 26/07/2022 i called DSTV and wanted to cancel my subscription. the reason for the cancellation is that the cost of living is going up so much, that there are certain luxuries that i need to cut back on. As much as i did not want to do this and specially with my DSTV, cause i enjoy the sport alot, and i have been a customer for like erver, i unfortunately, with a heavy heart, had to let this go. I was put through to the cancellations department and spoke to an agent , who then told me that they can assist and reduce my subscription for 3 months, and then we can see from there. Anyway the first month billing was done and instead of the reduced rate as promised, i was debited the full amount. I called in again and the agent i spoke to said to me that she sees their mistake and will request a refund for me and i will have it in 24 hours. 72 hours later i got the refund. Now this billing period (20 Sept 2022), nothing was taken off my account and my services were blocked. I once again called in on the 21/09/2022 to query this and i was told in a round about way that i am lying about the 3 month agreement originally made in July. I was then told by this person that they will do me a favour and not charge me the reconnection fee but i will be billed the full amount. This person was also rude and interrupted me alot whilst i was explaining I asked to be put through to the cancellation dept, however after nearly 20 minutes on hold i dropped the call. I then called later in the day, was on hold for 18 minutes and eventually spoke to a gentleman and explained everything and then cancelled my subscription.

Now lets look at the reason for cancelling even though i was promised a discounted amount : 1. Being told in an indirect way that i am lying because what i said is not on their system, despite having reference numbers 2. a company can not get a simple billing change right and then the customer suffers. 3. Having to hold for so long to speak to someone .

I have left out the names of who i dealt with for their own protection, however this information is available. It is a big shame that after many many many many years of being with DSTV, that i am treated like i was. Utterly disgusted in how this was handled and how i was treated.