dstv multichoice very bad service

on 29 September i call into the call center to downgrade the package, 20 minutes later i'm told it will be scheduled!!!! on the 2nd October i'm still paying the same premium ... absolutely nothing was done! i then go on the whats app function to downgrade, it will only schedule it for a month later... i have since called in numerous times and no-one at multi choice is prepared to help me... its like we will not help you because its too much trouble. very sick of multichoice bad service! no one will probably phone me back...